Manager, Merchandise Operations - Universal Kids Resort

Job Description & Requirements

JOB SUMMARY:

Support the development, coordination, and execution of directives and changes for Universal Kids Resort Merchandise Operations. Coordinate with internal partners in driving new projects and sales initiatives such as seasonal offerings, event coordination, capital, labor, etc. Serve as a liaison between Merchandise, Warehouse, and Shared Services. Ensure all venues meet and exceed Guest Service standards while upholding location theming, presentation, and brand/intellectual property standards.

JOB RESPONSIBILITIES:

• Manage all facets of Merchandise Operation and drive results to ensure optimization and effectiveness of all Merchandise locations across the resort. In partnership with Revenue Operations Director, implement strategies and initiatives to ensure target goals are met for Merchandise Operations. Oversee

JOB SUMMARY:

Support the development, coordination, and execution of directives and changes for Universal Kids Resort Merchandise Operations. Coordinate with internal partners in driving new projects and sales initiatives such as seasonal offerings, event coordination, capital, labor, etc. Serve as a liaison between Merchandise, Warehouse, and Shared Services. Ensure all venues meet and exceed Guest Service standards while upholding location theming, presentation, and brand/intellectual property standards.

JOB RESPONSIBILITIES:

• Manage all facets of Merchandise Operation and drive results to ensure optimization and effectiveness of all Merchandise locations across the resort. In partnership with Revenue Operations Director, implement strategies and initiatives to ensure target goals are met for Merchandise Operations. Oversee presentation, inventory levels/control, and building maintenance through partnerships with other departments. Implement inventory controls to manage retail shrinkage. Ensure the optimal visual merchandise setup and store layout for target audience. Lead and assist with projects, seasonal initiatives, and sustainment efforts.
• Analyze daily Finance flash reports, venue statistics, revenue reports, Guest satisfaction (GSAT) and Guest Comment reports and incident reports, and video to stay in tune with the Guest experience and establish strategic plans based on observed trends. Work with the Revenue Operations Director to prioritize discretion and capital planning. Develop and adhere to labor and non-labor budgets and looks for ways to improve overall efficiency of the department.
• Responsible for the hiring decisions and training of staff. Lead, coach and mentor by providing feedback on performance for not only Assistant Managers but also Supervisors as needed. Ensure leadership team meets all objectives and accountabilities.
• Responsible for providing resort-wide duty manager coverage depending on scheduled shift. Duties will include responding to escalated incidents, down times and making proper notifications to senior leadership.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises an Exempt team

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• At times, this individual will cover an area with multiple venues across different departments. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.
• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Must possess an understanding of P & L and budgetary expenditures.
• Exceptional communication and Guest services skills.
• Must have analytical and problem-solving skills.
• Must be willing to work flexible hours, including evenings and weekends as business dictates.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree is preferred.

EXPERIENCE:

• 3+ years of retail/merchandise operations experience with 1+ year of leadership experience is required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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