Sr Customer Success Manager - Evisort

Customer Success Manager

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests : you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Evisort. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Evisort is a Workday solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

About the Role

As a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our key customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities.

Responsibilities :

• Focused on high-touch, curated experiences for Evisort's key accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
• Acting as a key advisor with insights into customer's legal and procurement organizational and business objectives and driving product adoption by aligning Evisort's features and functionality with customers' overall business needs
• Develop and maintain adoption plans that align with the customers' business objectives and / or company goals.
• Collaborate with the customer to set clear, measurable goals and KPI's that drive mutual success.
• Ability to understand and identify Evisort's services and offerings and how they help meet customer's objectives leading to upsell opportunities
• Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
• Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and key opportunities (upsells; renewal strategies).
• Acting as a liaison between product management and the customer with a focus on communicating the Evisort Roadmap and how this will influence customer activities
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
• Creating customer champions and advocates

Expected results within 3-6 months :

About You

Basic Qualifications :

Other Qualifications :

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Primary Location : USA.WA.Seattle Primary Location Base Pay Range : $119,000 USD - $178,500 USD Additional US Location(s) Base Pay Range : $107,700 USD - $191,300 USD

Additional Considerations :

If performed in Colorado, the pay range for this job is $113,300 - $170,000 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below : 09 / 09 / 2025

With Flex Work, we're combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!