Deskside Technician IStefanini Group • Troy, MI, United States

Deskside Technician I

Stefanini Group • Troy, MI, United States

15 days ago

Job type

Full-time

Job description

Details : Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide hardware / software support services to onsite client including break / fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware / software support services to onsite client including break / fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Experience troubleshooting and replacing hardware on Lenovo PCs

Experience using Active Directory

Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience.

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making.

Job Requirements

Details : Who we are

1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Experience troubleshooting and replacing hardware on Lenovo PCs

Experience using Active Directory

Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience.

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

#LI-ONSITE

#LI-KG1

Pay Range : Based on Experience

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Deskside Technician • Troy, MI, United States

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