Product Quality Engineer (NPDI)

Product Quality Engineer

Vertiv is hiring a Product Quality Engineer in Delaware, OH who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch.

The engineer acts as the key quality interface between cross-functional teamsEngineering, Operations, Service, and external suppliersand supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective / preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.

Key Responsibilities

• New Product Development Introduction (NPDi) Quality

Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.

Lead cross-functional issue triage and resolution activities for customer-reported concerns.

Aggregate and analyze VoC data from multiple sources : Warranty claims, service reports, customer complaints, surveys, etc.

Required Qualifications

Knowledge, Skills & Abilities

Core Competencies

Working Conditions

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 30,000 people worldwide and nearly $8 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.