Partnerships Operations Lead

Job Description

Job Description

Partnerships Operations Lead

Description :

• Services is building a scaled marketplace of high-quality service providers (chefs, massage, photography, and more). We partner with platforms, aggregators, and booking / inventory systems to unlock supply at scale. We’re hiring a Partnerships Operations Lead to own the post-signature engine : you’ll design the strategy, operating model, and programs that turn deal terms into real supply, quality, and revenue outcomes.
• You’ll sit at the intersection of BizDev, Product, and GTM, creating the playbooks, SLAs, incentives, data flows, and experiments that grow partner-sourced supply efficiently while improving conversion and guest experience.

Duties :

Operationalize partner deals

Translate commercial terms into launch plans, SLAs, success metrics, and reporting.

Stand up partner onboarding programs (data mapping, API readiness, catalog standards, compliance, payments, dispute / chargeback flows).

Grow supply & conversion

Build scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing / availability hygiene, content QA).

Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance.

Own the performance engine

Define and run partner scorecards; establish QBR / WBR cadence with targets for NAAS, CPA / CAC, fill rate, cancel rate, NPS / claims.

Build automated pipelines / dashboards with Data / Analytics; instrument experiments (A / B, geo pilots, cohort tests).

Create repeatable playbooks

Standardize integration requirements, validation tests, and launch checklists.

Author SOPs for catalog ingestion, policy compliance, trust & safety escalations, and partner support.

Drive cross-functional execution

Prioritize integration and feature requests with Product / Eng based on partner and business opportunities

Partner with Legal / Policy on data sharing, content / IP, and regulatory needs across regions.

Continuously optimize economics

Model lever impacts (channel mix, incentives, take rates) and deliver cost-per-activation and payback improvements at portfolio and partner level.

What success looks like (Outcomes / KPIs)

Partner-sourced NAAS : net new active services from integration partners hits plan.

Unit economics : CPA / CAC down quarter-over-quarter; positive payback within target window.

Quality & conversion : ensure improved conversion rates and supply quality

Speed to value : time-to-launch and time-to-first-booking reduced vs. baseline.

Requirements :

Bachelor’s Degree in Business, Finance, Marketing, or related fields

7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation / booking systems, OTAs, aggregators).

Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact.

Comfortable with technical integrations (APIs, webhooks, data schemas); can write precise requirements and run UAT with Eng.

Strong analytical chops : build business cases, define KPIs, create dashboards, and run experiments. SQL / Sheets advanced proficiency required; familiarity with Tableau a plus.

Experience designing incentives / tiers, SLAs, and QBR frameworks.

Excellent cross-functional leadership; crisp written docs and playbooks.

Background in RevOps, Growth Ops, or Product Ops.

Compensation :

$118 – 131 / hr W—2

Req ID :

36561004