Patient Services Representative II - Limited Term

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PAMF-Palo Alto Medical Foundation CAD is seeking a dedicated professional to serve as the first point of contact for patients entering the medical facility. This role is intended for use by positions employed by an outpatient facility. Responsibilities include greeting and checking-in patients, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). The position also facilitates intake procedures such as completing healthcare and insurance forms and collecting payments for services. The role requires gaining confidence and cooperation from the patient, their family / support group, and other healthcare providers through competent job performance and effective communication. Adherence to all organizational, local / state / federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering optimal patient care is mandatory. The job may also involve performing specific tasks and / or orienting other staff to the department.

Schedule : MondayFriday, 8 : 00 a.m.5 : 00 p.m., with occasional weekends (subject to change)

Note : This PSR position supports Vascular Surgery.

Job Description :

Education : Equivalent experience will be accepted in lieu of the required degree or diploma. High School Diploma or equivalent education / experience required.

Typical Experience : 1 year of recent relevant experience.

Skills and Knowledge :

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient's Protected Health Information (PHI).
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift : Days

Schedule : Full Time

Shift Hours : 8

Days of the Week : Monday - Friday

Weekend Requirements : Occasionally

Benefits : Yes

Unions : No

Position Status : Non-Exempt

Weekly Hours : 40

Employee Status : Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.

Pay Range is $30.34 to $37.92 / hour. The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.