Program Operations Support Specialist

Compass Inc., a progressive non-profit agency supporting individuals with intellectual disabilities located in Beltsville, Md., is seeking a highly skilled self-starter for the position of Program Operations Support Specialist .  This position reports to the Director of Community Supports and takes on a vital role in the daily operations of Compass’s Community Living, Community Supports, and Community Engagement programs.

This cross-functional role ensures program integrity, documentation compliance, data system accuracy, and team collaboration, while assisting with maintaining alignment with DDA regulations and internal policies.

This position will work closely with the Executive Director, Program Directors, the Person-Centered Planning (PCP) team, and with internal and external partners.

This position is ideal for someone who is proactive, organized, and passionate about building systems that strengthen and scale person-centered work.  All activities must support the mission and strategic goals and objectives of Compass as well as support the Program Services missions.

Essential Job Responsibilities :

• Provide strategic oversight of Person-Centered Practices (PCP) implementation across Community Living programs to ensure alignment with DDA standards and individual goals.
• Lead organization-wide efforts to collect, validate, and report PCP-related data, ensuring consistency, accuracy, and completeness across all data systems.
• Oversee the development and dissemination of data integrity reports to Program Directors, supporting continuous quality improvement and performance accountability Monitor and ensure data collection efforts support Compass’s Road Ahead  strategic metrics, including person-centered goal achievement and quality indicators.
• Take a lead role in developing new systems and procedures as needed to ensure improved efficiency and compliance with overall program operations including data collection, attendance recording and LTSS billing.
• Partner with the Director of Properties and Assets and the Learning and Development Manager to assess and address training needs related to Independent Case Management (ICM) and technology platforms for Direct Support Professionals (DSPs).
• Provide regular training and coaching to support staff in maintaining compliance and excellence in documentation, attendance, and data systems.
• Oversee the attendance review process on a weekly basis, generating attendance reports validating that documentation is marked as Done, Reviewed, and Approved in compliance with internal protocols.
• Oversee additional documentation systems to ensure that program documentation is timely, reviewed and approved per internal compliance protocols.
• Lead audit preparation and follow-up by coordinating documentation and driving implementation of corrective action plans .
• Coordinate and lead Quarterly House Manager Day meetings, ensuring alignment on best practices, system updates, and performance expectations.
• Actively participate in the Admission, Review, and Discharge (ARD) process, contributing a systems lens to intake and transition planning.
• Serve as a liaison to Coordinators of Community Services (CCS) supervisors, building stronger partnerships and communication systems.
• Participate in quarterly or monthly meetings with Coordinators of Community Services (CCS) supervisors to enhance coordination and communication.
• Manage reconciliation of household and individual spending, ensuring financial stewardship and alignment with person-centered plans and funding requirements.
• Work closely with House Managers and DSPs to highlight individual success stories, elevate the voices of people supported, and foster a culture of celebration and inclusion .
• Partner with external consultants and internal stakeholders on special projects as assigned.
• Collaborate with Program Directors and the Communications team to ensure timely and meaningful updates in newsletters and public-facing materials.
• Serve as a key contributor to cross-functional projects with both internal stakeholders and external consultants.
• Support leadership with the analysis and preparation of Lattice reports and other organizational performance tools.
• Actively contribute innovative ideas and strategic initiatives to enhance program delivery and operational excellence.
• Carry out additional leadership duties in alignment with Compass’s mission and evolving organizational needs.

Qualifications :

Familiarity with DDA programs :

Demonstrate a keen interest in improving the quality of life for people supported by Compass ​​​​​​​ Compensation and Work Conditions :