Talent.com
Product Support Specialist
Product Support SpecialistTIMBER • Bellevue, Washington, United States
Product Support Specialist

Product Support Specialist

TIMBER • Bellevue, Washington, United States
3 days ago
Job type
  • Full-time
Job description

Job Title : eCommerce Product Support Specialist

Job Summary : The Support Specialist ensures smooth collaboration between internal teams and vendors by managing escalations, maintaining operational readiness, and driving process clarity for Customer Service operations. This role focuses on troubleshooting, issue management, and administrative consistency to support service delivery across regions.

People Manager : No

What you’ll do

Customer Support (approx. 40%)

  • Partner with Service Delivery, Content, and Product Support teams to implement and maintain troubleshooting procedures for common online and in-store scenarios (e.g. purchases, refunds, carrier escalations, stock inquiries, site outages).
  • Manage ticket escalations from vendor to internal teams, ensuring clear communication and timely resolution.
  • Identify and surface emerging issues, collaborating with Product Support Lead and management to define response plans.
  • Review and resolve Online Store Reviews & Q&A escalations, ensuring feedback loops to vendor teams.

Vendor Readiness (approx. 20%)

  • Maintain vendor readiness documentation on Confluence and ensure workflows remain up-to-date.
  • Act as Slack workspace admin for workflow requests and automation setup supporting vendor communication.
  • Reporting (approx. 20%)

  • Support regular and ad hoc reporting for stakeholders, including bi-weekly dashboards and issue trend summaries.
  • Administration (approx. 20%)

  • Execute administrative workflows such as account merges / deletions, concession code requests, and charge dispute tracking.
  • Skills & Experience

  • Strong analytical and coordination skills with experience in vendor-facing environments.
  • Knowledge of eCommerce or customer service operations (refunds, returns, carrier logistics).
  • Experience with collaboration tools (Slack, Confluence, Zendesk, or similar).
  • Clear written communication and stakeholder management ability.
  • Proactive, detail-oriented, and able to balance multiple priorities.
  • Create a job alert for this search

    Product Support Specialist • Bellevue, Washington, United States

    Related jobs
    Associate and Experienced Product Support Engineer (Support Planning)

    Associate and Experienced Product Support Engineer (Support Planning)

    Boeing • Tukwila, WA, US
    Full-time
    Associate and Experienced Product Support Engineer (Support Planning).At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every t...Show more
    Last updated: 3 days ago • Promoted
    Technical Support Associate (Starlink) - Aviation

    Technical Support Associate (Starlink) - Aviation

    SPACE EXPLORATION TECHNOLOGIES CORP • Woodinville, WA, US
    Permanent
    Technical Support Associate (Starlink) - Aviation.SpaceX is developing mobility solutions for aircraft using Starlink to provide in-flight connectivity and an exceptional customer experience.As a T...Show more
    Last updated: 9 days ago • Promoted
    Technical Support Specialist - VOIP solutions

    Technical Support Specialist - VOIP solutions

    ZipRecruiter • Bellevue, WA, US
    Full-time
    Job DescriptionJob Description.Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the b...Show more
    Last updated: 9 days ago • Promoted
    Technology Support Specialist

    Technology Support Specialist

    Snohomish County • Everett, WA, US
    Full-time
    The Division of Housing and Community Services (HCS) is looking for a Technology Support Specialist (TSS) to work on the Homeless Management Information System (HMIS) team.This position will assist...Show more
    Last updated: 7 hours ago • Promoted • New!
    Support Specialist II - Health Information Management

    Support Specialist II - Health Information Management

    Jefferson Healthcare • Port Townsend, WA, US
    Full-time
    Support Specialist II - Health Information Management at Jefferson Healthcare.Prepares records for release of patient information in compliance with regulatory requirements.Maintains release of inf...Show more
    Last updated: 9 days ago • Promoted
    Product Support Specialist

    Product Support Specialist

    TIMBER • Bellevue, WA, US
    Full-time
    Job Title : eCommerce Product Support Specialist.Job Summary : The Support Specialist ensures smooth collaboration between internal teams and vendors by managing escalations, maintaining operational ...Show more
    Last updated: 10 hours ago • Promoted • New!
    Technical Support Specialist

    Technical Support Specialist

    Suna Solutions • Kent, WA, US
    Full-time
    In this role, you will be the front line of support for Commercial, Industrial, and Crash gate product lines.You will partner closely with Engineering, Quality, and Technical Support teams to deliv...Show more
    Last updated: 9 days ago • Promoted
    IT Technical Support Specialist IV

    IT Technical Support Specialist IV

    Centene Corporation • Tacoma, WA, US
    Full-time +1
    You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology ...Show more
    Last updated: 9 days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Artera • Seattle, WA, US
    Full-time
    Santa Barbara, California / Los Angeles, California / San Francisco, California / Seattle, Washington / Denver, Colorado. Customer Experience Customer Support.Our Mission : Make healthcare #1 in cus...Show more
    Last updated: 4 days ago • Promoted
    Senior Product Manager - Product Excellence (Hybrid - Seattle)

    Senior Product Manager - Product Excellence (Hybrid - Seattle)

    Nordstrom • Seattle, WA, US
    Full-time
    As a Senior Product Manager on our Product Excellence team, you will hold a key role in shaping our organizations future by ensuring the successful launch, continuous improvement, and widespread ad...Show more
    Last updated: 30+ days ago • Promoted
    Product Support Specialist

    Product Support Specialist

    Theoris • Seattle, WA, US
    Full-time
    Medical Solutions / Healthcare Technology.Theoris Services is working to find a Customer Support specialist to join our client's dynamic healthcare technology team. This individual will serve as the...Show more
    Last updated: 9 hours ago • Promoted • New!
    Technical Support Specialist - HYBRID

    Technical Support Specialist - HYBRID

    Motorola Solutions • Auburn, WA, US
    Full-time
    At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...Show more
    Last updated: 9 days ago • Promoted
    Product Specialist

    Product Specialist

    Mindful Support Services • Mountlake Terrace, WA, US
    Full-time
    Quick Apply
    About Mindful Support Services .Mindful Support Services, LLC is a business-to-business support service for independent mental healthcare businesses, helping provider-members serve a growing c...Show more
    Last updated: 30+ days ago
    Product Manager

    Product Manager

    Microsoft • Redmond, WA, US
    Full-time
    Microsoft AI is a customer-first organization building AI powered products in service of our customers business goals.The world is changing rapidly during this AI platform shift and we need product...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Specialist 1

    Technical Support Specialist 1

    Redwood Family Care Network • Auburn, WA, US
    Full-time
    Shifts Needed : Full time Monday-Friday.Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and devel...Show more
    Last updated: 7 hours ago • Promoted • New!
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    Navy • Black Diamond, WA, United States
    Full-time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show more
    Last updated: 18 days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    TagMaster North America, Inc. • Tacoma, WA, US
    Full-time
    Be among the first 25 applicants.Job Summary : TagMaster NA is seeking an experienced Technical Support professional with the ability to provide remote assistance and troubleshooting via phone, emai...Show more
    Last updated: 7 hours ago • Promoted • New!
    Technical Support Specialist

    Technical Support Specialist

    Innova Solutions • Woodinville, WA,Washington,United States
    Full-time +1
    Quick Apply
    Innova Solutions is immediately hiring for a.Position type : Full-time Contract to Hire.Duration : 6 months contract to hire. The Technical Support Specialist will provide both technical service and s...Show more
    Last updated: 30+ days ago
    Sr. Technical Product Manager, Kuiper Satellite Outdoor Units

    Sr. Technical Product Manager, Kuiper Satellite Outdoor Units

    Amazon • Redmond, WA, US
    Permanent
    Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserv...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist | On-Site | Seattle

    Customer Support Specialist | On-Site | Seattle

    Grid • Seattle, WA, US
    Full-time
    Customer Support Specialist | On-Site | Seattle.Today's financial system is built to favor those with money.Grid's mission is to level that playing field by building financial products that help us...Show more
    Last updated: 30+ days ago • Promoted