Technical Support Analyst

Job Description

Job Description

Salary :

Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services)

Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.

If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you.

Key Responsibilities :

Setup and maintain customers' networks, Office 365 / Google Workspace environments, and hosted voice environments

Provide on-site support at client locations for troubleshooting and deployments

Serve as an escalation point and mentor to Tier 1 team members

Meet and exceed SLA standards with timely ticket resolution and top-tier customer service

Participate in on-call rotation for remote support escalations

Qualifications :

Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience

4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure

Must be authorized to work in the U.S. and pass a background check

Must pass an initial and random drug screening

Desired Skills :

Proficiency with Office 365 and Google Workspace administration and support

Experience deploying and managing Intune with Windows Autopilot

Familiarity with Microsoft Defender for Endpoint

Working knowledge of Windows PowerShell scripting

Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and / or AZ-100 preferred

Experience supporting end users and documenting procedures / user guides

Strong written and verbal communication skills

Ability to multitask and manage concurrent projects

Detail-oriented, self-motivated, and adaptable under pressure

Skilled at translating technical concepts into user-friendly explanations

Location : ETP Office

• NOTE this is not a remote position

Full-Time | Competitive Pay | Career Growth Opportunities