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Club Manager
Club ManagerPlanet Fitness • Oxnard, CA, US
Club Manager

Club Manager

Planet Fitness • Oxnard, CA, US
30+ days ago
Job type
  • Full-time
Job description

Club Manager

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential duties and responsibilities include:

  • Recruit, hire, train, schedule and supervise team members.
  • Member service oversight making sure all team members are providing a great customer service experience at all times.
  • High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
  • Provide support for team members and club members.
  • Create and maintain a positive image for the club.
  • Coaching and counseling performance to help achieve company standards.
  • Ensure prompt opening/closing of gym.
  • Ensure staff are aware and trained on all current marketing promotions.
  • Finish manager portion of onboarding, in Paycom, for all new hires.
  • Ensure the club is open and staffed during all hours of business.
  • Ensuring self and team members are implementing and adhering to all company policies and procedures.
  • Responsible for ordering supplies and tracking inventory.

Essential behavior requirements include:

  • Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
  • Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum qualifications include:

  • Honesty and good work ethic
  • At least 1 year of equivalent managerial experience
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Physical demands include:

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits include:

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free membership for self and one family member or friend
  • Team member support team
  • Health, dental and vision insurance
  • Critical illness insurance
  • Short term disability insurance
  • Accident insurance
  • Voluntary life insurance
  • Pet insurance
  • HSA
  • Advancement opportunities

Compensation: $25.10 per hour

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Club Manager • Oxnard, CA, US

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