IT Administrator

Overview

i3 is searching for an IT Administrator to support the Missile Defense Agency Information Management and Software Services (AIMSS) effort. The mission is to design and implement a Missile Defense System with multiple layers of protection. The IT Administrator ensures that end-users have smooth and efficient experience with technology tools by addressing technical issues and providing desktop support. Uses technical expertise, effective communication skills and a customer-focused mindset to assist team members via phone, e-mail, online systems and in person. Configures, installs, and maintains PCs, networking printing devices, peripherals, and software. This position is located at Redstone Arsenal in Huntsville, AL.

Responsibilities

• Perform administration of cloud and on-premises offerings such as Office 365, Exchange Online, Teams, Active Directory, OneDrive, and Intune.
• Create and configure virtual and physical machines in a multi-platform environment.
• Engage with other IT team members to ensure that services meet operational requirements for internal and external clients.
• Collaborate with team members on future direction and opportunities for new technology.
• Ensure that system performance / state is monitored; analyze and evaluate identified issues, trends, and problem areas; ensure issues are handled appropriately through effective support processes.
• Ensure operational support documentation is complete and accurate.
• Receive and respond to escalated / advanced service requests from customers.
• Comply with standard company policies and procedures.
• Work effectively on team projects, communicating properly and providing status.
• Utilize the ticketing system to document, track and provide metrics of ongoing customer and system issues until resolutions.
• Recognize the necessary improvements and make suggestions.
• Requires consistent exercise of discretion and judgement.
• Other duties as assigned.

Qualifications

Education / Experience

Knowledge / Skills

PHYSICAL DEMANDS

About i3

i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT / IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.

Perks of being a team member owner include :

Other outstanding benefits :

We work hard. We compete hard. We play hard. Apply now to join us!

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