Job Description
Job Description
LOVE WHAT YOU DO
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that Call Center Representatives set the tone for a clients overall experience with the brand.
This position is the first touchpoint with clients, so it is a very important role to the success of the studio(s). We hire Call Center Representatives who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else.
Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
SUMMARY :
The Call Center Representative is a key position in creating the ultimate client experience. The Call Center Representative must create an impression of warmth, professionalism and efficiency.
Do you think quick on your feet and find solutions that creates balance even in times of distress? If this sounds like you, then wed want to hear from you.
ESSENTIAL FUNCTIONS : Assist with client inquires, educate clients about our service offerings, product selection and membership program.
Additionally, this position will manage the schedule for multiple different studios and provide creative solutions to problems helping maximize the client experience and provide support to the service providers.
ADDITIONAL FUNCTIONS :
- Rescheduling clients if needed.
- Booking clients to correct studio location with preferred Cerologist.
- Responding to SMS client inquiries.
- Communicating with Cerologist and Managers across multiple studios to relay any important information.
- Checking each studios schedule daily to reach out to any unconfirmed clients to confirm or remove from schedule.
ROLE SCOPE AND COMPLEXITY :
The Call Center Representative reports directly to Call Center Manager and indirectly to all members of ownership and is accountable for all aspects of call center operations.
The Call Center Representative is accountable for meeting established customer service standards for internal and external customers.
MINIMUM QUALIFICATIONS :
Required :
- The ability to demonstrate customer experience skills
- Effective communication skills including, but not limited to, initiating and managing client conversations
- Able to demonstrate problem solving skills
- Willingness to collaborate with team members
- Exceptional Customer Service
- Ability to juggle multiple tasks simultaneously
- Detail oriented
Preferred :
Experience in salon / beauty environment / retail sales or call center
BENEFITS / PERKS :
- Competitive Compensation
- Great Company Culture
- Growth Opportunities
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