Talent.com
Solution Engineer
Solution EngineerSaviance • Boston, MA, United States
Solution Engineer

Solution Engineer

Saviance • Boston, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Position : Solution Engineer

We are seeking a skilled and motivated Solution Engineer to support customers throughout the

full lifecycle of software implementation-including preparation, planning, design, configuration,

validation, and deployment. This is a hands-on role requiring direct configuration of software to

meet customer-specific business requirements.

The Solution Engineer will work closely with Technical Support, Product Management,

Engineering, and Executive teams to ensure timely delivery and high-quality solutions.

Familiarity with energy efficiency retrofits and utility efficiency programs is a strong plus.

Primary Responsibilities

  • Serve as the primary resource during the client implementation / onboarding phase
  • Identify, document, and define customer business and technical needs
  • Develop clear user documentation, instructions, and standard procedures
  • Deliver training sessions on solution administration and usage
  • Participate in customer project calls and serve as a subject matter expert on solutions
  • Coordinate tasks across internal and client project teams, ensuring accountability and

progress tracking

  • Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer

    • activities

  • Translate business requirements into technical specifications for product configuration or

    • enhancements

  • Collaborate with global team members across multiple time zones, including the U.S.,

    • India, and China

  • Build and maintain strong customer relationships to gather and validate requirements
  • Contribute to the development of implementation best practices and suggest

    • improvements to processes

  • Execute other tasks and duties as assigned

    • Note : Salary offered will depend on the candidate's qualifications and experience.

    Required Skills & Experience

  • Proven experience leading software implementation projects from presales through

    • delivery

  • Strong organizational skills with the ability to manage multiple detailed and

    • interdependent tasks

  • 2-5 years of experience in JavaScript and web development, including prior

    • implementation work in a software company

  • Proficiency in some or all of the following :
  • JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman
  • Embarcadero RAD Studio, Delphi
  • Basic SQL and debugging
  • SMS integration and business intelligence tools
  • General knowledge of database structures and data migration processes
  • Familiarity with project management tools and methodologies
  • Strong interpersonal skills with a focus on client satisfaction and relationship-building
  • Self-starter with the ability to work productively in a remote, distributed team environment
  • Experience in energy efficiency retrofits, construction, or utility demand-side

    • management is a plus

    Create a job alert for this search

    Solution Engineer • Boston, MA, United States