HR Operations Specialist

HR Operational Support Specialist

In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimizing our technology, you'll be joining and helping shape a brand new team to deliver HR operational support across the Americas region. This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported. This role offers a unique opportunity to gain a comprehensive understanding of a global HR organization, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.

Key responsibilities include :

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Assists employees with their HR needs and administering HR programs or policies. Coordination / administration of HR employee-related tasks.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify opportunities to streamline and optimize HR processes and best practice improvements.
• Participate in HR system testing.

Qualifications :

If you're passionate about driving employee engagement, through HR solutions and service excellence, apply now. This position offers an opportunity to make a significant impact on the employee experience whilst building a solid foundation for your HR career. This role is based out of our Northbrook or Chicago location.

What we offer :

UL Solutions is a global leader in applied safety science, transforming safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. UL LLC has been and will continue to be an equal opportunity employer.