Accounting Product Support Specialist

A company is looking for a Customer Support Specialist- Accounting Product.

Key Responsibilities

Develop deep expertise in the Puzzle platform to provide authoritative guidance and anticipate customer needs

Offer technical support and troubleshooting guidance to customers and customer success managers

Identify, document, and prioritize technical issues, ensuring smooth communication between Customer Success and Engineering

Required Qualifications

4+ years of experience in a technical / customer support, product specialist, QA, or related role in a SaaS or software environment

Accounting / Bookkeeping experience highly preferred

Comfortable analyzing logs and investigating performance issues

Experience with tools like Zendesk, Intercom, Linear, Datadog, and Retool is a plus

Motivated to work in a fast-paced startup environment with a collaborative mindset