Senior Customer Success Manager, Nordics

Senior Customer Success Manager, Nordics

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Location : Sweden (Remote)

About The Team

At Cloudflare, we're on a mission to help build a better Internet. Our Customer Success team is at the center of that mission, ensuring our customers unlock the full value of the Cloudflare platform. We partner with some of the world's largest and most innovative enterprises, guiding them through their journey with Cloudflare to ensure their Internet properties are fast, secure, reliable, and scalable.

This team works closely with Account Executives, Solutions Engineers, Business Development, and Sales Operations to drive long-term customer outcomes, while fueling the sustainable growth that enables us to keep providing free services to millions worldwide.

What You'll Do

As a Customer Success Manager for Enterprise Accounts, you'll be the trusted advisor to Cloudflare's most strategic customers across the Nordics. You'll own the post-sales relationship, helping customers realize the full potential of Cloudflare's global network and Zero Trust platform.

Your role is equal parts relationship management, product expertise, and strategic guidance. You'll build deep connections with our customers, aligning Cloudflare solutions to their business priorities, anticipating challenges, and ensuring they achieve measurable value from their investment.

You'll be accountable for customer retention and growth, leading quarterly business reviews, surfacing insights from usage data, and connecting customers with the right people and resources across Cloudflare. Above all, you'll act as the voice of the customer internallyensuring their needs shape our roadmap and how we go to market.

Key Responsibilities

• Own the customer lifecycle post-contract for a portfolio of Enterprise accounts across Sweden and the Nordics.
• Act as a trusted advisor, translating customer business objectives into tangible outcomes with Cloudflare solutions.
• Lead strategic business reviews that highlight value, ROI, and future opportunities.
• Foster executive-level relationships while also engaging with technical stakeholders across networking, security, and IT.
• Proactively identify risks to customer success and work cross-functionally to mitigate them.
• Partner closely with Product, Engineering, and Marketing teams to ensure customer feedback drives continuous improvement.
• Surface expansion opportunities by uncovering unmet needs and aligning them with Cloudflare's platform capabilities.
• Respond to customer inquiries with speed, empathy, and precisionalways aiming to exceed expectations.

Desired Skills & Experience

What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.