Job Title : Venue Manager
The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates. They provide engaging training for the associates, and help develop a team that is efficient and hospitable. They are a role-model for our associates with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.
Duties & Functions :
- Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards
- Ensuring food and beverages are being served in a professional and timely manner
- Monitoring set up and maintenance of department to ensure all side work is complete
- Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings
- Conducting ongoing service training of department associates and assisting in the completion of daily shift
- All other tasks and duties as assigned
Qualifications & Standards :
Minimum of two years' experience in customer serviceMinimum of two years' experience in Food and BeverageExcellent telephone etiquetteExceptional guest recovery skillsEnjoy interacting with people in a fast paced environmentExcellent organizational and time management skillsStrong knowledge of MS Office, including Word, Excel, PowerPoint and OutlookMust possess a positive attitudeMust be willing to participate in a learning environmentMust integrate company values throughout all interactionsMust be able to quickly adapt to effectively using new software productsMust be dependable and available to work weekends, nights and / or holidays based on business demandsPrimary Location : US-TN-Nashville
Organization : Dream Nashville
Pay Basis : Yearly
Job Level : Full-time
Job : Bars / Restaurants / Outlets
Req ID : NAS002624
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.