Mortgage Customer Service Representative

Description

First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions.

Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.

Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs,

Offer and refer eligible homeowners for refinancing opportunities to the Originations department

Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies

Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties

Meet performance expectations

Utilize our internal software platform and become a partner in making system recommendations

OTHER DETAILS

Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)

On average will only have about 35-40 true right party contacts Daily.

Metrics held to :

QA, 1ST call resolution

Adherence Rate

C Sat Score (Goal above 90%)

Wrap Time : should be 1-3 Mins

EXPERIENCE

• Mortgage servicing experience with call center experience - $19 / $20 if bilingual
• Call center experience or mortgage servicing experience - $18.50 / $19.50 if bilingual
• No experience but has transferable skills - $18 / $19 if bilingual (No contact center, maybe face to face retail, will take sharp recent college grads)

Skills

Customer service, Call center, Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, Data entry, Customer support, Finance, Banking, Closing, Bilingual

Top Skills Details

Customer service,Call center,Mortgage,Loans,financial services,Mortgage Servicing,loan servicing

Additional Skills & Qualifications

Attention Recruiters :

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.