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Customer Service Rep

Customer Service Rep

Electrical SpecialistsTopeka, KS, USA
10 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Kick off a rewarding career with one of the most talented and tight-knit electrical teams around! Electrical Specialists in Topeka, KS is hiring a full-time Customer Service Rep to become a crucial member of our office's daily operations.

Depending on experience, you'll make $15.00 - $30.00 / hour . We also provide excellent benefits and perks , including :

  • Bonus structure
  • PTO
  • Health insurance
  • 401(k) with company match
  • Company parties
  • Flexible schedule
  • Growth opportunities
  • Mentor / apprentice program
  • Uniforms

That's not all!

We also provide our Customer Service Rep with direct coaching through our network and the ability to attend national conferences for professional development opportunities. Invest in your future by joining us!

YOUR SCHEDULE

You'll be in our office Monday through Friday with the option to work from 7 : 00 am to 4 : 00 pm, 8 : 00 am to 5 : 00 pm, or 9 : 00 am to 5 : 00 pm.

YOUR DAY AS OUR CUSTOMER SERVICE REP

You'll be the bridge between our customers and electrical technicians, supporting smooth communication and dispatching processes to complete seamless electrical services. A positive attitude with the ability to stay calm during tense interactions is vital. You'll be responsible for the following :

  • Answering phone calls from customers, responding to questions, explaining our services, and addressing concerns
  • Efficiently scheduling service calls to maximize technician workflow
  • Dispatching technicians to jobs based on location, skill set, DISC profile, and client personality
  • Making outbound phone calls to check in with clients and ensure satisfaction
  • Tracking KPIs and metrics to measure efficiency and effectiveness

    • WHAT WE NEED FROM YOU

    While qualifications are important, we're really focusing on finding someone who's the right cultural fit! That means being a team player who's committed to working together and winning together. If that sounds like you, and you meet the following, you could be our new Customer Service Rep :

  • Positive, team-oriented attitude
  • Ability to roll with the punches and stay upbeat and professional during difficult situations
  • Ability to communicate and collaborate with a team
  • Proficiency with computers and standard office software (Excel, Word, etc.)
  • Strong digital literacy
  • Ability to learn and effectively use new online tools, such as AI
  • Commitment to showing up for our customers and field crews
  • Comfort with multitasking and scheduling

    • Bilingual communication skills would be a bonus!

    OUR TEAM

    At Electrical Specialists, we operate according to the "Win, Win, Win" equation, meaning our entire team works together, succeeds together, and grows together. Serving Topeka and the surrounding areas, we specialize in residential services, repairs, and installations. We're very serious about our workplace culture, and we're building a team that aligns with our core values, collaborative spirit, and commitment to client satisfaction. If you're ready to build a fulfilling career with a team that truly respects you and supports your growth, join us!

    Support seamless dispatching efforts and make a positive impact by completing our short initial application today!

    Must have the ability to pass a background check and drug screening test.

    Job Posted by ApplicantPro

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    Customer Service Rep • Topeka, KS, USA