Call centre supervisor Jobs in Topeka, KS

ESSENTIAL FUNCTIONS

• Take after-hours crisis calls and determine the best way to provide support at the time by talking to the client over the phone, providing an in-person crisis session, facilitating hospitalization, CRP admission, or state hospital alternative admission, etc.
• Facilitate state hospital and CRP admissions during sessions, and complete state hospital alternative screens when appropriate.
• Follow critical care protocol in order to provide support to youth at risk of suicide as deemed necessary and appropriate by clinical staff.
• Understand and practice the philosophy of WrapAround Services for the purpose of both assessing needs and delivering services.
• Complete clinical documentation in compliance with time lines established by the Agency's quality assurance standards as well as those set by funding sources.
• Respect and demonstrate ability to maintain client confidentiality.
• Act as an ambassador of Family Service and Guidance Center in the community setting. This may include doing public educational and informational presentations.
• Support and actively promote the vision and mission of Family Service and Guidance Center and the philosophy of the strengths perspective.
• Respond to crisis calls for the Assertive Community Treatment Team
• Mobile Crisis Response.
• Other duties as assigned by respective team leaders or supervisors.

POSITION QUALIFICATIONS

Education / Licensure :

Experience :

Knowledge / Skills / Abilities :

PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs / day)

Physical Demands Lift / Carry

Stand (F) 10 lbs. or less (F)

Walk (F) 11 - 20 lbs. (F)

Sit (F) 21 - 50 lbs. (O)

Manually Manipulate (O) 51 - 100 lbs. (O)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (O) Push / Pull

Crawl (O) 12 lbs. or less (F)

Squat or Kneel (O) 26- 40 lbs. (F)

Bend (O) 41 - 100 lbs. (O)

Other Physical Requirements :

On-call Crisis Clinicians must have sufficient ambulatory capabilities to work with children / youth in the office or community based setting. Requires physical ability to restrain children and adolescents exhibiting out of control behaviors.

WORK ENVIRONMENT

Office and Community-Based working environment; requires flexible schedule; frequent interruptions occur; expected to deal with individuals in crisis; risk of exposure to aggressive and / or acting out (verbal and physical) children and youth. On-call Crisis Clinicians shall be available to see clients in the office or in secure community based settings such as hospital emergency rooms or juvenile intake. On-call Crisis Clinicians are also subject to peer supervision by their team members and colleagues. Accountability extends beyond this to the client population and agency as a whole.

Supervision :

The Director of Crisis Services shall provide the direct supervision of the On-Call Crisis Clinician. The Director of Clinical Services shall also provide direction and supervision. Depending on licensure requirements, individual supervision is available on a discretionary basis.

Job Type : Part-time