Trading Product Specialist (9a-6p CT)

SME Trading Product Specialist

As a SME Trading Product Specialist, you will be responsible for servicing clients and client support staff by implementing and using the Orion system to improve trade execution. We are looking for someone to grow with us.

In this role, you'll get to :

• Assist in taking inbound calls / chats daily to help train and answer questions clients may have on the Orion trading platform
• Assist with additional training needs by participating in Home Office Visits, travel to client offices, and attend conferences such as Ascent
• Quickly identify trading system issues and partner with programming and trading leadership and deliver a resolution to clients
• Demonstrate the ability to be an advocate for clients by receiving feedback and providing system enhancement suggestions through Jira
• Support multiple Orion Trading Functionalities and platforms Including but not limited to TOM, Eclipse, Portfolio View Trading, Orion Custom Indexing, Sleeve trading, and Compare Tool
• Maintain expected service levels and high-quality engagements as measured by Glia, cases, and NPS surveys
• Collaborate effectively with internal teams and external clients, providing support across business functions as needed
• Cross-train and adapt to meet evolving business needs

We're looking for talent who :

Salary Range : $23.57 - $34.20

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNAwe innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.