General Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

It is the responsibility of the General Manager to direct and manage all activities of the branch to obtain optimum efficiency and to maximize profits. Responsible for the success of the branch office, not only within the company, but also within the community. Provide overall leadership to the branch and drive its profitability and growth. Develop effective strategy, work policies and procedures that lead to operational effectiveness and company financial success. Professionally interacts with customers, team members, and third-party vendor / partner representatives to provide the highest level of customer service.

Provides strategic leadership, direction and oversight of multiple functions, divisions, and areas of significant impact. Formulates strategic goals based upon organizational needs and implements effective strategies that have a positive result in helping achieve financial success for the organization. Makes complex decisions for situations with precedent. Creates an environment of team member engagement and mirrors the company’s mission, vision, and values. Ensures branch and company day-to-day operations are managed efficiently and effectively.

This position will support our Operations team. The position follows an in‑person schedule working full‑time in‑office and / or show‑site based out of Boston, MA.

Essential Duties & Responsibilities

Plan, develop and implement organization policies and goals

Coordinate activities of departments such as operations, customer service, sales, office, showsite and plant

Develop, maintains and analyze budgets to identify areas in which reductions can be made, and to allocate operating budget

Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required

Direct initiatives so that outlining policy, program, or operations changes can be implemented in a timely, efficient and accurate manner

Promote organization in industry, manufacturing or trade associations. Maintains relationship with local convention bureau, convention center and hotels

Enforce company policies and procedures to ensure that they are carried out on a daily basis

Work with department heads to see that hiring, staffing, discipline, and training are accomplished

Oversee proper administration of branch payroll controls, travel, job cost, and branch expense control

Conduct meetings with department heads to review schedules, implement programs, and coordinate inter‑department activities.

Ensure that branch maintains appropriate training and safety programs

Manage union contract negotiations and grievances as necessary

Accurately prepare annual branch budget and submits to corporate management by deadline

Prepares capital expenditure list and submits for approval

Review long range job planning and assignments with department heads

Conduct performance reviews with department heads

Assist department heads with counsel of personnel problems and consults with Human Resources as necessary

Check insurance reports on a quarterly basis and reviews all claim reports

Perform other duties as assigned

Education & Experience

Bachelor's degree (B. A.) from four‑year college or university is required, Master’s Degree is preferred

Ten (10) years related experience and / or training; or equivalent combination of education and experience

Thorough knowledge of standard company operating procedures

Industry experience required

Good knowledge of and experience in sales

Good overall understanding of existing Freeman departments

Ability to understand financial statements and company job cost system

Comprehensive working knowledge of company policies and procedures

Proactive leadership skills to effectively oversee, motivate, and direct team members, and provide efficient operational measures

Strong verbal and written communication skills, and ability to communicate with all levels of the organization

Reflect a positive demeanor & strong interpersonal skill with internal and external contacts

Ability to identify business issues and develop sound / practical resolutions

Financial expertise and strong analytical skills to effectively manage all financial & budgetary oversight

Ability to work in a fast‑paced environment which may be stressful due to operational demands and sensitive timelines

Solid understanding of employment laws such as Title VII, ADA, ADEA, FMLA, etc

Understanding of O.S.H.A. requirements

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full‑time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Hiring Range range of $149,000 - 199,820 based upon experience. This position also qualifies for an Annual Incentive Bonus (AIP)

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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