General Manager

Job Summary :

The General Manager is responsible for overseeing and managing the restaurant’s operations, supervising the operations team and service staff, conducting training, and ensuring the staff is providing excellent service to guests.

The General Manager is expected to support all departments with relevant inquiries. The General Manager needs to demonstrate strong leadership abilities, communicate effectively and thoroughly, and is mindful of staff and operational needs.

Primary Responsibilities Include, but not Limited to :

Supervising Staff :

• Manage and oversee employees, ensuring that the correct standards and methods of service are implemented and maintained.
• Assigning tasks to management team with progress benchmarks.
• Holding management team accountable when Company standards and protocols are not being met.
• Communicate with BOH Management regarding any kitchen staff comments, criticisms, or concerns.
• Thoroughly communicates expectations and operational standards with management team.
• Overseeing the schedule for all front of house and operations team. Training relevant people in building a schedule for their department.
• Ensure staff are aware of the preparation and presentation of all menu items.
• Partakes in the interviewing and candidate selection process.
• Assigning tasks and responsibilities to employees according to their skills and position.
• Providing clear instructions and guidance on completing assigned tasks.
• Monitoring the performance and productivity of employees.
• Contributing insight during employee reviews and being present during administration of employee reviews.
• Conducting regular check-ins and team meetings to understand employee’s concerns.
• Partakes in administering Coaching Forms, Performance Improvement Plans (PIP), Corrective / Disciplinary Action Documents.
• Providing regular feedback to help employees perform their duties efficiently.
• Helping employees develop additional skills and knowledge through staff development and training sessions.

Monitoring Operations :

Customer Service / Guest Experience :

Training Employees :