Contact Center Associate

A company is looking for a Contact Center Associate 2 to support patient-centered care and enhance the patient experience.

Key Responsibilities

Deliver high-quality patient service and assist in identifying care provision issues

Train new agents and act as a subject matter expert in scheduling and registration

Schedule and register patients, ensuring accurate information and adherence to policies

Required Qualifications

High School diploma or equivalent

Minimum 2 years of relevant experience

General knowledge of office procedures and operations

Ability to handle difficult situations with professionalism

Experience in processing confidential information with discretion