Assistant Community Manager

Assistant Community Manager

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the "Manager on Duty" (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior / Leasing Consultants.

Essential Functions / Responsibilities

Sales and Marketing

Warmly greet prospective residents and create a personal connection while determining needs and preferences

Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.

Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner

Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors

Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily

Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition

Assist in Social Media advertising as directed by the Manager

Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager

Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents

Address and complete all other duties as assigned

Operational Standards

Accept rents and make deposits

Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)

Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager

Participate in Revenue Management calls when applicable

Oversee normal duties of Concierge and Leasing Consultants (based on Manager's request and staffing structure)

Complete all new lease and renewal paperwork, including related addendums

Complete resident communications when applicable

Attend training classes / meetings as required or recommended by management

Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily

Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates

Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

Address and complete all other duties as assigned

Customer Service

Understand and support the customer experience vision for Mill Creek Residential

Communicate service guarantees and customer service standards to prospective and current residents

Take ownership to personally address and resolve customer concerns in a timely professional manner

Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers

Contribute ideas for improving resident satisfaction to the Community Manager

Participate in monthly property renewal program with informative letters, friendly telephone calls, and / or other means of encouraging communication as needed to increase resident retention

Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied

Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager

Embody the Mill Creek mission, values and brand promise in all that he or she does

Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto

Address and complete all other duties as assigned

Education and / or Experience

High School diploma or equivalent (GED), Bachelor's degree preferred

2 years multi-family leasing or related property management experience or equivalent experience

Commitment to, and passionate for, providing outstanding customer service

Strong communication skills (written and verbal)

Multi Family or related property management experience, retails sales or hospitality experience

Skills / Specialized Knowledge

Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication

Exercise professional judgement to take ownership of and resolve issues and problems with residents

In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

Continuous research of area competitors such as pricing, amenities, features etc.

Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software

Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division

Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices

Capable of travelling between two or more communities, if necessary

Report to work on time, work assigned schedules (including weekends) and accurately document / verify time worked

About the Benefits of joining the Mill Creek Team

Competitive compensation

Comprehensive medical, dental and vision

Employer sponsored short and long term disability, Life and ADD insurance

401k with employer matching

Paid time off benefits : Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable - a direct reflection of our team's contributions. We are committed to listening to our associates and focusing on continuous improvement.