Computer Support Technician

Job Description

Job Description

DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits . Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled.

The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience.

Note : This is a safety sensitive position and requires drug testing as a condition of employment.

PURPOSE : The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer.

DUTIES : Job duties include but are not limited to :

• Cleans, maintains, and repairs computer-related hardware.
• Troubleshoots and repairs simple computer-related problems.
• Rotates scale computer-related systems out on a regular basis.
• Tests recycled computer components for re-use.
• Maintains, upgrades, and services video surveillance camera system.
• Reviews data files to make sure that scale computer data is backed up on the main server.
• Reviews video and data files to help correct discrepancies found in log files.
• Installs software updates and upgrades.

ADDITIONAL DUTIES :

QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS : Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software.

Physical Requirements : This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and / or humidity, dust, fumes, gases, and electrical hazards. EOE