QA Analyst

Description

We are looking for a highly skilled QA Analyst.

Key Responsibilities

• Review and analyze system specifications
• Collaborate with Business Unit and Developers to develop effective strategies and test plans
• Execute test cases and analyze results
• Create logs to document testing phases and defects
• Documenting how features work.
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release / post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Reviewing and analyzing system specifications
• Executing test scripts and reviewing results
• Reporting and documenting technical issues
• Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and / or email
• Proactively assume responsibilities for technical tickets that come in via phone or email from our customers.
• Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution.
• Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated.
• Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing.
• Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved.
• Follow customer service procedures for all operations including, but not limited to, user account management functions
• Understands and complies with all company Privacy and Security standards
• Light data entry
• Other duties as assigned

Skills, Knowledge and Expertise

Preferred Skills :

Experience :

Benefits

REMOTE WORK REQUIREMENTS :

Healthcare Fraud Shield is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Healthcare Fraud Shield, headquartered in Chesterfield, MO, is a leading provider of innovative fraud, waste, and abuse (FWA) solutions for healthcare insurance payers. Since its establishment in 2011, the company has focused solely on healthcare fraud prevention and payment integrity, delivering unique advantages to its broad client base. At the heart of Healthcare Fraud Shield's offerings is FWAShield™, an integrated platform designed by industry-leading healthcare experts. This comprehensive solution includes PreShield™ (pre-payment), PostShield™ (post-payment), RxShield™ (pharmacy analytics), CaseShield™ (case management), and QueryShield™ (ad-hoc querying tool). Leveraging the latest technology available, Healthcare Fraud Shield provides the most affordable, flexible, transparent, efficient, and effective solution in the marketplace. With over 20 years of experience, the founders of Healthcare Fraud Shield are pioneers in successful fraud detection software development in the financial services industry. They have designed their suite of software to identify superior FWA rates, utilizing advanced analytics, AI, and the best exterior data. Additionally, Healthcare Fraud Shield offers expert services in detecting and verifying suspected FWA billed services, including the development of claim edit rules. Their experienced SIU team, which includes Accredited Health Care Fraud Investigators and Certified Professional Coders, delivers top-notch training throughout the country. Trust Healthcare Fraud Shield to safeguard your healthcare insurance payments and ensure payment integrity.