Call Center Representative

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team.

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle.

You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.

You will learn about all of the newest vehicles and technologies on the market.

We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Hanson Motors has established over a 45-year reputation of honesty, integrity, and outstanding customer service before and after the sale.

Hanson Motors has the hottest new products in the market ( KIA / Subaru) and a huge selection of pre-owned inventory. We're growing & looking for employees to grow with us! Those who are both experienced individuals with a proven record for customer satisfaction & anyone looking for a career opportunity should read on!

What We Offer

• Employees (and their families) medical, dental, vision, and life insurance.
• Employees receive 1 week's vacation after 12 months of employment.
• Growth opportunities.
• Employees can enroll in our company 401k plan with matching contributions of up to 2%.
• Flexible schedules (40 hours a week).
• All employees will receive 1 hour of Washington paid sick leave for every 40 hours worked.
• All approved training is company paid.
• Hired applicants will be able to participate in various bonus programs throughout the year.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to the internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Pay range New hires start between $16-$18.00 per hour; based upon qualifications and experience, the range may increase to between $18-$20.00 per hour

Qualifications

• At least one previous role based on strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.