Product Support & Equipment Sales Representative

Job Description

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Product Support & Equipment Sales Representative

Posting Start Date : 8 / 20 / 25

Job Location (Short) :

Elko, Nevada, USA, 89801

Requisition ID : 33843

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is looking for a Product Support & Equipment Sales Representative supporting product support and construction equipment sales acrossnortheastern Nevada in the Elko region.

In this role you will focus on product support, as well as sales of service, attachments, rentals, and new and used equipment sales.

Working closely with the General Manager of Product Support and our dedicated local service department, you will be instrumental in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services.

Your role is pivotal in establishing and nurturing relationships within your assigned territory, positioning you as a trusted advisor and key communicator for our customers. Successful candidates will showcase a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, you will have a minimum of two years' experience in the heavy equipment industry, allowing you to bring valuable insights into the role.

Key Job Responsibilities

• Identify and expand opportunities for new and usedequipment,parts and service sales among assigned customers to drive revenue growth across construction and mining products
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems to create a robust database consisting of machine specifics, key contacts, and service purchasers.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Forge strong partnerships with mainline sales representatives to establish a cohesive support team for enhanced customer service.
• Develop and maintain long-term, mutually beneficial relationships with internal and external stakeholders to bolster market share in your territory.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Communicate clearly with customers regarding parts availability and order fulfillment.
• Adhere to all safety protocols while conducting demonstrations and diagnosing equipment issues, ensuring compliance with industry standards.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned to support team objectives and customer satisfaction.

Qualifications / Requirements

#LI-JN1

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at

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