Technical Support Engineer

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor's appointment and fill out a clipboard in the waiting room?

NexHealth's mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We're building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.

• Founded : 2017
• Headquarters : San Francisco, CA
• Funding : $177M Series C
• Employees : 200+
• Trusted by tens of thousands of providers and hundreds of health-tech developers - forging the infrastructure layer that modern healthcare needs

About the Role

As a Technical Support Engineer, you will be on the front lines helping customers resolve technical issues and operate more efficiently. You will play a critical role in ensuring successful outcomes for our users while strengthening the reliability of our platform and workflows. This role is a launchpad for broader opportunities across NexHealth. You will gain cross-functional exposure by collaborating with Product, Engineering, Account Management, and Onboarding, building the skills needed for long-term growth and future leadership within Customer Success.

Our team thrives on solving complex problems with creativity and precision. We embrace tough challenges, leverage cutting-edge AI tools to support customers and streamline internal workflows, and operate with a team sport mindset. Everyone helps each other succeed. As experts on our platform, we serve as strategic consultants for our customers and advise on best practices that improve their business operations.

What You'll Do

What You'll Bring

Benefits

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact talent@nexhealth.com to request assistance.