Implementation Engineer
JOB TITLE : Implementation Engineer JusticeTech
FLSA STATUS : Exempt
DEPARTMENT : Enterprise Solutions
REPORTS TO : Enterprise Services Associate Director - JusticeTech
SUPERVISORY RESPONSIBILITIES : No
JOB LOCATION : Shreveport LA, Sulphur Springs TX, or remote
TRAVEL : Up to 40%
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand customer’s business processes
- Confirms environmental requirements and access
- Analyzes current state and future state to ensure features and functionality meets scoped requirements
- Installs databases and software and configures the solution to meet the customer’s needs
- Sets up and conducts solution demonstrations
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and / or assists with client / end-user training
- Provides client support during testing, go live and post go live
- Resolves issues / bugs
- Migrates solution to production and performs post-production review
- Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition customer solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks / issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) :
- Associate degree in computer / software related field or 1+ years of software / IT customer service experience
- Excellent communication skills with ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) :
- 1+ years’ experience in a software training and implementation environment
- 1+ years' experience with court projects
Implementation Engineer
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