Travel Quality Assurance Specialist

A company is looking for a Travel Quality Assurance Specialist.

Key Responsibilities

Monitor interactions between travel advisors and card members to ensure compliance with quality standards

Provide one-on-one coaching and feedback to travel advisors based on quality monitoring results

Collaborate with managers to analyze trends, recommend improvements, and create action plans for performance enhancement

Required Qualifications

Proficient in Quality Monitoring Software and Microsoft Office applications

Fluent in both written and verbal English

Ability to work a flexible schedule, including weekends and holidays

Experience in quality assurance or a related field

Strong organizational skills and the ability to manage multiple tasks effectively