Patient Flow Facilitator - Children's Perioperative Department (90%)

Patient Flow Facilitator

We are seeking a compassionate, organized, and communication-driven Patient Flow Facilitator to join our team. This vital role fosters a supportive, and empathetic experience for patients and their families. The Patient Flow Facilitator is responsible for maintaining continuous communication with all relevant stakeholders, including physicians, nurses, patients, and families, while overseeing patient flow and family support during procedures.

Position Responsibilities

• Coordinate and optimize patient movement throughout the unit or department to ensure timely care and efficient use of resources
• Maintain real-time awareness of locations of all families within the unit
• Prepping for surgeries in advance to meet the needs for the patient and their families
• Act as the primary liaison between families and the healthcare team, providing regular updates and empathetic communication
• Respond promptly to physician requests for family consultation and support
• Assist families with navigation throughout the facility, and provide help with wayfinding, access to refreshments, and service recovery when necessary
• Engage in sensitive, emotionally intelligent conversations with patients and families during times of stress or uncertainty
• Remain aware of and respect varying family dynamics and legal considerations that may impact communication or decision-making
• Ensure that all communicationverbal, nonverbal, and writtenis clear, professional, and compassionate

Percent of Time : 90%

Schedule : Wednesday - Friday from 0545 - 1815

Pay Grade : 08

Benefits Highlights :

Minimum Eligibility Requirements :

Desired Qualifications :

Application Process : In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate. This position is not eligible for University sponsorship for employment authorization.

To learn more about this position please email anne-phillips@uiowa.edu.