Parts and Service Express Lane Manager

Mopar is seeking a proactive and results-oriented

Express Lane Manager

to lead and optimize the Express Lane program across our dealer network. This role is responsible for owning the process, performance, and future development of Express Lane operations. The Express Lane Manager will work closely with Area Managers and field teams to identify opportunities, improve dealer effectiveness, and ensure parts readiness to support fast, efficient service.

Key Responsibilities :

Program Ownership :

Lead the Express Lane program across the region, ensuring consistent execution, performance, and process adherence

Dealer Performance :

Analyze Express Lane metrics and dealer effectiveness to identify improvement opportunities and implement corrective actions

Enrollment & Expansion :

Manage future dealer enrollments into the Express Lane program, including qualification, onboarding, and setup

Field Collaboration :

Partner with Area Managers and field staff to support dealer visits, share insights, and drive Express Lane performance

Process Optimization :

Develop and implement best practices for Express Lane operations, including staffing, workflow, and customer experience

Parts Readiness :

Ensure dealers maintain appropriate parts inventory and availability to support Express Lane service efficiency

Training & Support :

Provide training and guidance to dealership personnel on Express Lane processes, tools, and performance expectations

Reporting & Insights :

Monitor KPIs, generate performance reports, and communicate results to field leadership and HQ stakeholders

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, youll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. Thats why we offer : 17+ paid holidays, including shut-down from December 24 th

through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

An employer match on contributions to your 401k, Roth, and Catch-Up plans

An employer contribution, even if you dont contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

Tuition reimbursement

Student loan refinancing programs

18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, youre not just building a career - youre joining a company that supports you, inside and outside of work.