Dealer Support Representative

Dealer Support Representative

Job Category : Lending Requisition Number : DEALE002135 Showing 1 location Job Details

Description

The Dealer Support Representative serves as the contact for all direct dealer processing and coordinates workload for all dealer loan packets.

The Dealer Support Representative ensures daily loan processing is balanced and file maintenance is completed. This role will provide support to internal and external customers for all problem loans, pay-offs, lien perfections and funding support.

RESPONSIBILITIES :

• Handles dealer communication and correspondence.
• Triages internal and external customer requests for underwriting and funding exceptions.
• Receives and handles department inquiries and correspondence serving as primary resource for department processing issues and corrections.
• Handles department funding records and reports.
• Resolves lender partner file transmission issues.
• Works with internal and external business partners to ensure proper lien recordings on all loans.
• Researches and handles special projects within Consumer Lending.

EDUCATION AND EXPERIENCE :

• Six months of experience working in a high-volume production environment answering phones.
• Twelve months related experience in Auto Loan Processing.
• Associates degree or 2 years of related experience.

Competencies :

• Service Champion Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors Demonstrates a passion for Langleys vision, encouraging diversity, equity and inclusion while considering Langleys values when making decisions and taking accountability for delivering results.
• Agile in Action Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners Maintains an understanding of Langleys business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Qualifications

Skills

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Experience

Required

Twelve months related experience in Auto Loan Processing.

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)