Manager, Mobile Operations

Manager, Mobile Operations

The Enterprise IT Mobile Manager leads the strategy, delivery, and continuous improvement of enterprise mobile services, ensuring secure, seamless, and cost-effective mobile experiences for employees, executives, and contractors across the organization. This role is accountable for delivering measurable service value, driving cost efficiency, and maximizing the ROI of mobile assets and services.

The Mobile Manager oversees a team of service analysts who support with telecom expense reconciliation, mobile analytics, contractual compliance, and service performance tracking. This role collaborates across IT, Finance, Procurement, and Security to ensure mobile services are optimized, well-governed, and aligned with business needs.

Key Responsibilities :

Strategic & Operational Leadership

• Define and execute the enterprise mobile strategy, balancing user experience, scalability, and cost control.
• Oversee the full lifecycle of mobile assets (smartphones, tablets, hotspots, wearables) from procurement through decommissioning.
• Lead Unified Endpoint Management (UEM) platform operations (e.g., Microsoft Intune, Tangoe Mobile etc.), ensuring policy compliance and secure mobile access.
• Evaluate emerging technologies for potential value and integration into our broad business ecosystem.

Cost Management & Service Value

Team Management & Analytics

Vendor & Contract Oversight

Service Management & VIP Support

Security & Compliance

Requirements :

Desired Characteristics :

Key Competencies :

Additional Requirements :

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range : $80,000 - $100,000