Call Center Sales Operations Manager

Job Description

Job Description

We’re looking for a seasoned sales leader to take on a strategic leadership role as our Call Center Sales Operations Manager. In this position, you’ll oversee a team of four experienced frontline managers who each lead their own group of call center representatives. Your mission will be to drive performance, coach and develop leadership talent, and optimize sales operations across the department. This is an ideal opportunity for someone who began their career in sales and has successfully progressed through the ranks of call center management, bringing both hands-on experience and a big-picture mindset.

Key Responsibilities :

• Lead, mentor, and develop four sales managers and a team of agents to ensure alignment with sales goals, KPIs, and operational excellence
• Analyze performance data to identify trends, implement strategies, and improve conversion rates, customer satisfaction, and team productivity
• Collaborate with senior leadership to shape and execute sales initiatives, training programs, and process improvements
• Provide actionable feedback and guidance to managers to foster continuous improvement and accountability
• Champion a culture of motivation, ownership, and high performance across all levels of the call center

Qualifications :

What We Offer :