Collections Specialist, Bilingual (6m Contract)

Financeit Contract Role

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren't just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you'll join us.

This is a bilingual, 6-month contract role responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies. You will also handle key administrative tasks to ensure the smooth operation of payment and collections processes.

What you'll do :

• Confirm the right party is reached to facilitate credit recovery discussions.
• Negotiate payment terms and methods which often requires reviewing account information, and / or asking probing questions in order to better understand potential objections to payment.
• Overcome stalls and objections by suggesting solutions for debt payment.
• Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
• Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
• Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
• Advise management regarding collection strategy effectiveness for various portfolios when required.
• Help resolve higher level disputes when required.