Part-Time Keyholder
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
YETI is actively seeking a Part-Time Keyholder for our store in Omaha, Nebraska and will report to the Store Experience Leader. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by upholding store operational and visual merchandising standards and protecting company assets. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.
Responsibilities
- Support driving store sales and achieving store sales goals
- Assist in monitoring progress and results against KPIs
Brand Experience / Customer Service
Drive excellence in customer service in store by modeling brand service standardsRespond to all customer feedback and concerns immediatelyEnsure store team engages with each customer to create an authentic brand experienceCultivate customer-centric culture with on the spot recognitionRepresent your store as an active brand ambassador within the communitySupport execution of store marketing eventsTraining & Coaching Team
Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operationsSupport execution of training programsEnsure team is educated on product and assortment to enhance selling and customer engagementProvide timely training, coaching, and feedback to enable team success and growthOperations & Inventory
Help ensure team follows all company and store policies and proceduresAssist in managing stockroom inventory and supply levels and organizationMay help execute inventory receiving and replenishment processes efficiently and accuratelyVisual Merchandising
Maintain store visual merchandising standardsExecute floor-sets and merchandising directionTalent Management
Support development of a high-performing team of customer focused GuidesIdentify performance issues and inform Store Experience LeaderProvide on-going specific and timely feedback to the teamSupport compliance with all Talent policies and proceduresLoss Prevention, Safety, & Compliance
Support a safe and secure work environmentAddress any customer or employee injuries and partner with Talent and Store Experience Leader immediatelyProfessional Conduct
Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brandPromote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of othersQualifications and Attributes
High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not requiredAt least 2 years of management experience in a fast-paced, high volume retail environmentExperience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferredExceptional interpersonal skills founded on an authentic ability to deliver strong customer serviceExcellent verbal and written skills and the ability to build, lead, and manage high performing teamsDetail orientated and excellent organization skillsProficient in Microsoft Office applications and retail systems as well as mobile POSAvailable to work a flexible schedule including weekends, evenings, and holidaysPhysical Requirements
Must be at least 18 years of ageOperate office equipment and technology (i.e., computers, phones, copier, etc.)Standing required for entire work shiftBend, lift, open, and move product up to 50 pounds as needed