Customer Service Representative

About the Company:

Blue Science Pools is one of Texas’s largest swimming pool company’s and service providers. Founded in 2007, Blue Science has earned a reputation for building quality pools, pool remodels, and pool maintenance throughout the Dallas, Houston, Austin, and San Antonio Metro Areas. Blue Science is strongly committed to quality; and we are seeking like-minded individuals who describe themselves as dedicated, entrepreneurial, and goal oriented. We are looking for candidates who identify with the previous listed qualities and are interested in a position within our Customer Service Department - Main Office.

About the Job:

As a Customer Service Representative with Blue Science you are part of a team that provides top level service and problem-solving to our customer base. This is not a standard position where you take a call and never speak to the customer again; it is not a "switch-board operator" type of position. We are looking for individuals who have a PASSION and DRIVE for truly outstanding customer service, who can solve problems and work with customers in every situation, who go above and beyond EVERY DAY to exceed our customer's expectations. SERVICE to the client is the primary objective. We believe in promoting from within, and the customer service role is the perfect way to get into the company and show what you can do!

Core Position Objectives:

• Answer all calls in real time, with a goal of no calls to voice mail
• Listen to customer complaints and work with the Customer Service Manager towards a resolution
• Be a Listener, Be Service Minded
• Coordinate with our field staff in a support role
• Be a problem solver: Own the situation and WOW the customer!
• Be a TEAM player. If you want a single task only, this isn't the job for you!
• Work emails from multiple inboxes
• Complete daily and weekly tasks as assigned

Schedule:

• Monday - Friday: 40 to 45 hours per week, depending on season
• Saturday: Once or twice per month required, 9 AM to 2 PM
• Business needs may dictate additional hours as needed.

Basic Qualifications:

• 3+ Years in Customer Service
• Excellent communication skills
• Strong knowledge of Microsoft Excel, Word, and Outlook
• Must be a self-starter and able to handle a fast-paced environment
• Must be accountable and responsible with customer information
• Tech Savvy: Excellent understanding of windows, apps, internet, and basic computer functions.
• Home-row typer, minimum of 40 wpm.
• Be able to handle a fast-paced, high stress environment
• Excellent phone voice and friendly presence/demeanor
• Able and willing to work hard in a growing company

Preferred Qualifications:

• Former supervisory experience in a call center environment
• Good job history

Perks/Benefits:

• Fun Environment, great team!
• Health, Dental and Vision benefits in 60-90 days!
• 401K and PTO
• Relaxed dress code!
• Paid training
• Profit sharing

Education:

• Bachelor's (Preferred)

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $20 - $23 per hour

Ability to commute/relocate:

• Flower Mound, TX: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person