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Senior IT Helpdesk Specialist

Senior IT Helpdesk Specialist

McInnis Inc.Milford, CT, US
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Senior IT Helpdesk Specialist (Full-Time)   HR & Recruiting Firm   Location :

  • Mostly Onsite in Milford, CT, very Occasional Travel    Act as the main contact for IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
  • Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
  • Escalate complex technical issues to senior IT management or external vendors when appropriate.
  • Microsoft Ecosystem & Onboarding Manage and support Microsoft 365 , Teams, and user account administration.
  • Lead new employee onboarding, including account creation, device setup, and access management.
  • Develop and refine onboarding documentation and checklists to streamline the process.
  • Gain experience and expand skills in Microsoft Entra (Azure AD) , Intune , and mobile device management (MDM) systems.
  • Documentation & Process Improvement Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
  • Identify recurring issues and develop long-term solutions to improve system reliability.
  • Suggest and collaborate ideas for new tools, systems, and workflow improvements.
  • Maintenance & Security Perform regular system updates, monitoring, and backups.
  • Manage user access controls and maintain compliance with IT policies. (Bonus) Contribute to cybersecurity and endpoint protection initiatives.
  • Project Support Support IT setup and system configuration for new office or client locations (occasional travel).
  • Assist in technology rollouts and adoption of new solutions.

Qualifications Required :

  • 3+ years of IT support or helpdesk experience.
  • Proficiency with Microsoft 365 , Windows OS, and general networking fundamentals.
  • Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users .
  • Strong documentation and process improvement abilities.
  • Ability to work collaboratively in a remote, fast-paced environment.

    • Preferred :

  • Experience working in startup or rapidly growing business environments.
  • Familiarity with Microsoft Entra (Azure AD) , Intune , and MDM concepts, and interest in growing into these areas.
  • Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
  • Basic understanding of IT security best practices.
  • Bonus Skills Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
  • Experience with macOS environments (bonus).
  • Knowledge of SharePoint (bonus, not required).

    • Hours & Compensation   Commitment :

  • Full-time, on-site in Milford, CT, with occasional travel as required  Compensation : Competitive salary (depending on experience)   Comprehensive Health, Dental, & Vision  Paid Time Off  Sick time  Holidays  Life Insurance  401k Contributions  Charity Matching  Join us in this exciting opportunity to make a meaningful impact on our clients.

    • Apply today and become an integral part of our dynamic team!   IND126 Powered by JazzHR

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    It Helpdesk Specialist • Milford, CT, US