Tech Support Field Technician

Description :

RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.

Job duties :

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Requirements :

Must be willing to travel within the US (all expenses will be Covered by the Company)

Some technical support experience

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Familiarity with lithium batteries (Preferred)

Associates degree in relative field (Preferred)

Bilingual in English and Chinese (Preferred).

Benefits :

Medical

Vision

Dental

PTO

401(K)

401(K) match

Job Type : Full-time

Pay : $21.00 - $25.00 per hour

Compensation Package :

Bonus opportunities

Schedule :

8 hour shift

Monday to Friday

Experience :

Technical support : 1 year (Required)

Hardware Repair : 1 year (Required)

Requirements :

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