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Oak Street Health
Welcome Coordinator / Medical Front Office - $2500 SIGN ON BONUS - bilingual Spanish requiredOak Street Health • Commerce City, Colorado
Welcome Coordinator / Medical Front Office - $2500 SIGN ON BONUS - bilingual Spanish required

Welcome Coordinator / Medical Front Office - $2500 SIGN ON BONUS - bilingual Spanish required

Oak Street Health • Commerce City, Colorado
30+ days ago
Job type
  • Full-time
Job description

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday

Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.

Core Responsibilities

  • Welcoming patients and conducting check-ins with required forms

  • Collecting co-pays from patients

  • Updating patient information and making changes in electronic medical record platform

  • Scheduling appointments within electronic medical records platform

  • Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed

  • Managing patient referrals by scheduling those appointments and completing authorizations

  • Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform

  • Assisting new patients with paperwork

  • Assisting with community room events

  • Other duties as assigned

What are we looking for?

  • A flexible and positive attitude

  • A welcoming and nurturing attitude toward our patient population of older adults

  • Strong computer skills and basic knowledge of Microsoft Excel

  • Experience in customer service setting

  • Strong verbal and written communication

  • High level of integrity

  • Proficient PC skills

  • College degree preferred, some college required

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary

  • US work authorization

  • Someone who embodies being 'Oaky'

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Welcome Coordinator / Medical Front Office - $2500 SIGN ON BONUS - bilingual Spanish required • Commerce City, Colorado

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