Universal Banker

Job Description

Job Description

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service on both the teller line and platform.

MAIN DUTIES OF THE JOB

• Customer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
• Perform normal teller duties, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies, procedures and federal and state compliance requirements
• Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Process daily teller work thru Branch Capture ensuring debits and credits balance in accordance with established policies and guidelines
• Provide comprehensive, prompt, and efficient customer service in all transactions while ensuring that all federal and state compliance requirements are met
• Engage in conversations with customers in order to build relationships, determine financial needs and make recommendations and LOB referrals by performing the expected behaviors in the HOME sales model
• Contribute to banking center success by achieving assigned referral and sales goals
• Maintain a neat workstation / office and ensure that needed supplies are on hand and organized to present a professional environment
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed / motivated with the ability to work independently or as part of a team with little to no direct supervision
• Understand and communicate the value of Home Bank’s products, services, and policies
• Complete documents for other special services such as direct deposits, wire transfers, etc.
• Move fluidly between Banker and Teller roles as needed during the workday
• Perform other duties as required or assigned by leadership

WHAT WILL YOU NEED TO SUCCEED

• High School diploma or equivalent
• 1-2 years of general cash handling, sales & customer service experience; previous banking experience preferred
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
• Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
• Strong knowledge of daily branch, vault and ATM operations
• Receive and maintain a NMLS certification

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT