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Inbound Lead Specialist

Inbound Lead Specialist

Waring Vision InstituteMount Pleasant, SC, US
10 hours ago
Job type
  • Full-time
Job description

Join the Team at Waring Vision Institute : Inbound Lead Specialist Wanted!

Are you a go getter with a passion for creating personalized client experiences? Waring Vision Institute, the premiere destination for vision correction in the low country and beyond, is on the hunt for a motivated and personable Inbound Lead Specialist to join our team. This role is critical in ensuring a positive and seamless experience for our clients from initial contact through fulfillment.

Who We Are : At Waring Vision Institute, we redefine vision care. Our state-of-the-art facility offers cutting-edge vision solutions in an environment that exudes sophistication and luxury. We're not just about sight; we're about visionaries. As an Inbound Lead Specialist, you'll be an integral part of our team, ensuring every client is treated with the utmost care and attention.

Key Responsibilities :

  • Serve as the primary point of contact for new client leads, ensuring clear and timely communication.
  • Proactively manage incoming referrals and leads by reaching out via phone, email, or text.
  • Call potential clients to introduce our services, answer initial questions, and schedule appointments
  • Coordinate internally to ensure client needs are met and appointments are confirmed.
  • Maintain accurate records of client interactions and scheduling in our CRM system.
  • Provide exceptional customer service throughout the client journey.

Additional Responsibilities May Include :

  • Assisting the Client Liaison team with client engagement and scheduling needs
  • Exquisite Client Engagement : Create WOW experiences by anticipating needs and offering personalized, white-glove service.
  • Luxurious Reception : Welcome clients with a warm smile, making them feel like royalty

    • Qualifications

    Required :

  • Proven experience in sales, call center, customer service, or patient scheduling (healthcare or high-touch service industry preferred).
  • Strong verbal and written communication skills ; able to build rapport quickly and handle objections with professionalism.
  • Demonstrated ability to meet or exceed performance metrics (conversion rates, appointment fulfillment, sales goals, etc.).
  • Highly organized with strong attention to detail and follow-through.
  • Comfortable working with CRM systems, EMRs, or scheduling software
  • Ability to manage multiple inbound / outbound leads, prioritize effectively, and work in a fast-paced environment
  • Professional phone and email etiquette.

    • Preferred :

  • Previous experience in a medical practice, elective healthcare, or high-value service industry (vision correction, dental, cosmetic, etc.).
  • Familiarity with lead tracking, pipeline management, and sales reporting tools.

    • Personal Attributes :

  • Goal-driven with a sales-minded approach to patient interactions.
  • Empathetic and patient-focused while maintaining conversion accountability
  • Self-motivated, proactive, and comfortable being measured by performance metrics.

    • This role is ideal for someone who enjoys engaging with people, takes initiative, and thrives in a fast-paced, service-oriented environment.

    Perks of the Role

    Health and Wellness Benefits

    Generous Paid Time Off

    Professional Development Opportunities

    A Supportive, High-Energy Team Environment

    How to Apply : Ready to apply? Use the application link through LinkedIn or send your resume and a brief cover letter to mthomas@waringvision.com outlining your passion for luxury and client care. Be sure to showcase your personality and why you're the perfect fit for Waring Vision Institute!

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    Lead Specialist • Mount Pleasant, SC, US