Customer Operations Lead

Job Description

Job Description

Salary : $43K - $53K

About Us...

At Craftparts.com, we are a small family-owned business that operates with Christian business principles. We value people who take ownership, care deeply about customers, and bring structure and consistency to how work gets done.

This Role Is Ideal For Someone Who

• Loves talking with customers and building relationships
• Has inside-sales instincts and enjoys consultative selling
• Thrives in a small-team, self-managed environment
• Enjoys improving processes and creating order from chaos
• Aligns with a values-based workplace focused on service and excellence

Position Summary

This position blends sales, service, and systems thinkingideal for someone who can work independently, solve problems quickly, and communicate with warmth and confidence.

Customer Communication & Sales

Order Processing & ERP Coordination

Process & Workflow Improvements

Performance Goals

Skills & Qualifications

Culture & ValuesHow to Apply

If you take ownership, love helping customers, and enjoy improving how work gets done, wed love to meet you.

Apply today and tell us why youd be a great fit for CES Distribution.

We operate from Christian business principlesintegrity, service, gratitude, and fair treatment for all.

We welcome team members of all backgrounds who share these values and want to work with purpose in a respectful, professional environment.

Key Responsibilities

The Customer Operations Lead serves as the voice and backbone of Craftparts customer operations.

Youll manage daily customer interactions through Gorgias, process and improve orders in Acumatica & Shopify, and help shape better workflows that make the business run smoothly.