Talent.com
Chief Operating Officer - Global IT Services Experience (Jersey City)
Chief Operating Officer - Global IT Services Experience (Jersey City)US Tech Solutions • Jersey City, NJ, United States
Chief Operating Officer - Global IT Services Experience (Jersey City)

Chief Operating Officer - Global IT Services Experience (Jersey City)

US Tech Solutions • Jersey City, NJ, United States
7 days ago
Job type
  • Full-time
Job description

About US Tech Solutions

US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. Weve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcing with a particular focus on AI-driven solutions and modern delivery models.

Were looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company.

Role Overview

The Chief Operating Officer (COO) will be a transformational, hands-on leader responsible for :

  • Driving rapid growth in our IT Services business (applications, digital, cloud, data / AI, managed services), and
  • Strengthening and scaling our existing staffing and workforce solutions business.

You will own strategy + execution , build teams at speed, and architect a global delivery model leveraging our strong presence in India and other global locations. This role is perfect for a senior leader from the IT services / global outsourcing industry who is ready to build the services company of tomorrow with a strong AI-first mindset.

Key Responsibilities

1. Strategy & Transformation

  • Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider , while strengthening our staffing and workforce solutions core.
  • Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market.
  • Identify and prioritize high-growth service lines (e.g., cloud, data, AI / ML, automation, digital engineering) and build a scalable playbook for each.
  • Lead organizational transformation : structure, processes, governance, KPIs, and culture to support high growth and operational excellence.

    • 2. IT Services Growth & P&L Ownership

  • Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT).
  • Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base.
  • Partner with Sales, Account Management, and Marketing to :
  • Craft compelling value propositions and solution narratives
  • Drive cross-sell and up-sell into existing staffing clients
  • Win net new enterprise logos.
  • Establish pricing, contracting, and deal governance for IT services and outsourcing engagements.

    • 3. Global Delivery & Outsourcing Model

  • Architect and optimize a global delivery model , with heavy leverage on our India operations and other cost-effective global locations.
  • Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency.
  • Ensure robust delivery governance : SLA / OLA frameworks, quality standards, risk management, and continuous improvement practices.
  • Integrate onsiteoffshorenearshore models to maximize value and responsiveness for clients.

    • 4. AI-Driven & Tech-Savvy Operating Model

  • Champion AI and automation across :
  • Our service offerings (AI-enabled solutions for clients), and
  • Our internal operations (delivery efficiency, quality, forecasting, talent management).
  • Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms .
  • Foster a data-driven culture , using analytics to drive decisions on delivery performance, client health, and operational improvements.

    • 5. Team Building & Leadership

  • Rapidly hire, build, and scale high-performing teams across :
  • IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects)
  • Global Delivery management (India and other locations)
  • Supporting operations roles.
  • Attract senior talent from leading global IT services / outsourcing companies who align with a builder mindset , not just a maintainer mindset.
  • Build a culture of ownership, urgency, and excellence where leaders and teams are outcome-focused, entrepreneurial, and client-obsessed.
  • Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures.

    • 6. Cross-Functional Collaboration

  • Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities.
  • Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs.
  • Collaborate with HR / Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations.
  • Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment.

    • 7. Governance, Quality & Client Success

  • Implement strong operational governance : QBRs, portfolio reviews, delivery risk reviews, and client health checks.
  • Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability.
  • Establish and monitor key metrics : revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement.
  • Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations.

    • What We Expect in the First 612 Months

    First 90 days

  • Deeply understand our current business, clients, delivery capabilities, and gaps.
  • Identify areas of improvement in the current models and build short term growth plans.
  • Present a diagnostic and initial 1224 month transformation roadmap to the CEO and Board.

    • First 6 months

  • Finalize and present a detailed business plan and operating model for IT services growth and global delivery (with clear milestones, org structure, and investment asks).
  • Build or align a core leadership team for key service lines and global delivery.
  • Deliver strong growth in existing business and build predictable growth strategies.

    • First 12 months

  • Demonstrate tangible revenue and margin uplift in IT services while significantly improving staffing / workforce solutions performance.
  • Show clear progress toward building a next-gen, AI-led global services platform .

    • Ideal Candidate Profile

    Experience

  • 15+ years of experience in the IT services / global outsourcing industry , with at least 57 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar).
  • Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 25 year horizon).
  • Deep experience with global delivery models , including :
  • India-based delivery centers
  • Onsiteoffshorenearshore delivery
  • Large enterprise clients in the US and global markets.
  • Background in or strong exposure to staffing / workforce solutions / managed services is a plus.
  • Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization.
  • Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context.

    • Skills & Competencies

  • Strong strategic thinker with the ability to move quickly into hands-on execution .
  • Exceptional operational leadership : process design, delivery governance, metrics, and continuous improvement.
  • Deep understanding of IT services P&L , pricing, contracts, and commercial models.
  • Strong client-facing presence : able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor.
  • Tech-savvy : comfortable discussing modern architectures, cloud, data, AI / ML, automation, and tooling at a meaningful level.
  • Excellent people leadership : hiring, coaching, driving accountability, and building culture across geographies.

    • Personal Attributes

  • Self-starter and builder thrives in environments where structure needs to be created, not just managed.
  • Transformational mindset challenges the status quo and is eager to build the outsourcing model of tomorrow.

    • Outcome-obsessed focused on business impact, not just acti

    Create a job alert for this search

    Chief Operating Officer • Jersey City, NJ, United States

    Similar jobs
    Director of Operations

    Director of Operations

    Arlo NoMad • New York, NY, US
    Full-time
    Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Operations.This position is responsible for effectively leading the day to day operations of the hotel ...Show more
    Last updated: 30+ days ago • Promoted
    Chief Operating Officer

    Chief Operating Officer

    Gotham Trading NY Inc • New York, NY, US
    Full-time
    Chief Operating Officer – Gotham Trading NY (Luxury Watches).Location : New York, NY (Hybrid - 3 days a week).Industry : Luxury Goods / E-Commerce / High-End Retail. Gotham Trading NY is a fast-...Show more
    Last updated: 1 day ago • Promoted
    Chief Operating Officer (COO)

    Chief Operating Officer (COO)

    JCC Association of North America • Village of Tarrytown, NY, United States
    Full-time
    The COO is a key member of the senior leadership team and serves as the organization's chief integrator—ensuring that people, processes, systems, and facilities all work together smoothly and effic...Show more
    Last updated: 3 days ago • Promoted
    Director of Ops

    Director of Ops

    Walkup Studio • New York, NY, US
    Full-time
    You'll be the operational heartbeat across resourcing, finance ops, legal / contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope.Build agency operat...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations

    Director of Operations

    Boca Recovery Center • Englewood, NJ, US
    Full-time
    Competitive, based on experience.Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health...Show more
    Last updated: 30+ days ago • Promoted
    IT Regional Manager

    IT Regional Manager

    Solugenix Corp • New York, NY, US
    Permanent
    IT Regional Manager - $155k – 195k New York, NY (Onsite) Direct Hire Job ID 25-09870 IT Regional Manager opportunity needed. This is a direct hire opportunity based out of New York, NY (Onsite).The ...Show more
    Last updated: 6 days ago • Promoted
    Chief Information Officer

    Chief Information Officer

    H&H • New York, NY, US
    Full-time
    Quick Apply
    H&H is seeking an experienced CIO to lead our IT strategy, drive innovation, and build a high-performing team.This role will develop and execute an IT roadmap that aligns with business goals, o...Show more
    Last updated: 30+ days ago
    Head of Operations, Retail Funds

    Head of Operations, Retail Funds

    AngelList • New York, NY, US
    Full-time
    Opening Retail Access to Venture.Innovation builds the future and creates opportunity.Yet everyday investors remain locked out. We’re here to change that.For decades, only a select few well-co...Show more
    Last updated: 30+ days ago • Promoted
    Chief Operating Officer

    Chief Operating Officer

    RM Staffing B.V. • Secaucus, NJ, US
    Full-time
    Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.Operati...Show more
    Last updated: 30+ days ago
    Chief Operating Officer

    Chief Operating Officer

    Leap Brands • New York, NY, US
    Full-time
    Quick Apply
    Chief Operating Officer (COO) Industry : .Quick Service Restaurant | Pizzeria Platform Backed By : Private Equity Reports To : CEO and Board Location : Open to major metro hubs Role Overview The Chief O...Show more
    Last updated: 3 days ago
    Chief Digital and Information Officer

    Chief Digital and Information Officer

    Worcestershire Acute Hospitals NHS Trust • New York, New York, United States
    Full-time
    Chief Digital and Information Officer The closing date is 22 December 2025.Worcestershire Acute Hospitals NHS Trust is seeking an exceptional leader to join our executive team as Chief Digital and ...Show more
    Last updated: 12 hours ago • Promoted • New!
    Director of Operations (DOO)

    Director of Operations (DOO)

    Aurify Corporate • New York, NY, US
    Full-time
    Position Title : Director of Restaurant Operations.Strong experience with Systems : If you’re not aware of how to build it, you understand how it works and make it sing.Financial acumen and ove...Show more
    Last updated: 30+ days ago • Promoted
    Director, Global Renewal Ops

    Director, Global Renewal Ops

    Anaplan • New York, NY, United States
    Full-time
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Chief Operating Officer

    Chief Operating Officer

    NYM Construction + Development • New York, NY, United States
    Full-time
    Be among the first 25 applicants.This Role is for experienced candidates only.NY Major is one of New York City’s premier full-suite commercial and residential construction firms — with 15+ years of...Show more
    Last updated: 5 days ago • Promoted
    Occupational Therapist

    Occupational Therapist

    Seabrook Village by Erickson Senior Living • Tinton Falls, NJ, United States
    Full-time
    Seabrook Village by Erickson Senior Living.We are hiring for a per diem position.Experience with seniors in home setting preferred. Join our team as an Occupational Therapist to join our team and pr...Show more
    Last updated: 22 days ago • Promoted
    Chief Operating Officer

    Chief Operating Officer

    Jobot • New York City, NY, United States
    Full-time
    Experience working directly with MEP contractors and General Contractors (GCs.This Jobot Job is hosted by : Forrest Mack. Are you a fit? Easy Apply now by clicking the "Apply" button and sending ...Show more
    Last updated: 2 days ago • Promoted
    Mgr IT and Res Risk

    Mgr IT and Res Risk

    City National Bank • New York, New York, United States
    Full-time
    This role is responsible for the development and maturing of the 2nd line of defense (2LOD) Cyber, Technology, Business Continuity, and Operational Resilience Risk teams. This leader is the owner fo...Show more
    Last updated: 4 hours ago • Promoted • New!
    Co-Founder Chief Operating Officer

    Co-Founder Chief Operating Officer

    VirtualVocations • Astoria, New York, United States
    Full-time
    A company is looking for a strategic Co-Founder / COO to lead customer development and operational scale.Key Responsibilities Shape market needs and validate foundations of category creation Ens...Show more
    Last updated: 1 day ago • Promoted