Operations Manager

EQI Specialty Products – Operations Manager

Location : Cleveland, OH

Reports To : VP, Specialty Products

Direct Reports : Sr. Operations Specialist (2), Logistics and Compliance Specialist, Warehouse Manager, Material Handler

Position Summary

The Operations Manager will lead the daily operations of EQI’s Specialty Products Division in Cleveland, Ohio, overseeing customer service, order management, warehouse operations, and trade compliance. This leader will be responsible for building and optimizing processes that drive operational excellence and customer satisfaction, as well as managing a team of key professionals within the division to ensure high performance and accountability. The role will also provide oversight for an ERP implementation, collaborating cross-functionally with IT, finance, and supply chain teams.

Key Accountabilities

• Oversee daily operations : customer service, order management, logistics, warehouse, fulfillment, and trade compliance.
• Optimize efficiency and customer satisfaction throughout the order-to-ship process.
• Lead process improvements and change management for ERP implementation.
• Establish and refine SOPs to enhance workflow and data accuracy.
• Supervise and mentor the order processing, inventory, and trade compliance team.
• Coordinate with finance, IT, and supply chain to meet business objectives.
• Manage vendor and customer relationships for high service standards.
• Analyze performance metrics and drive continuous improvement using ERP and other methods.
• Support strategic planning, budgeting, and project management for the division.

Qualifications

Preferred Candidate Expertise

Performance Metrics