Technical Services Librarian (Hybrid)

Description

The Technical Services Librarian works under the Technical Services Manager to help support database access and credentialing, library invoice processing, cataloging needs, and electronic resource information management.

Key Responsibilities Include :

• Work as part of the Technical Services team to provide technical and administrative support for daily requests, including time-sensitive issues such as loss of access to databases, database errors, publication requests, and / or credential and access requests
• Monitor, respond to, and close technical services requests in ServiceNow request intake system, working as a team to timely address and resolve all questions and information needs
• Support user access by providing resource credentialing, guidance, and information support; both as part of lateral onboarding as well as by individual request
• Code and process department invoices and expenses, working with Accounts Payable to streamline vendor registration and timely payment processing
• Help support invoice accuracy by ensuring detailed and correct invoice metadata, including matching historical coding and resolving coding errors
• Help support resource ordering, facilitating purchases of print desk copies and ad-hoc print purchases, as approved
• Ensure compliance with firm purchasing approvals, confirming necessary approvals before subscription purchase
• Support Contract and Procurement teams, working with account vendors for publication and subscription pricing
• Help to maintain CORAL firm open-source electronic resource management (ERM) solution , ensuring currency of resource and vendor information
• Assist with cataloguing and catalogue maintenance, ensuring currency of MARC records, routing lists, and desk copy information in KOHA open-source library system
• Help to maintain database user and publication routing lists to ensure currency for access and billing purposes, reviewing usage reports and providing outreach to users and vendor partners as needed
• Maintain timely offboarding, removing user credentialing and access in compliance with licensing agreements
• Maintain records of key data indicators, including unexpected budget expenses and requests for purchases or trials
• Help to maintain accurate and consistent external records, working with vendors to centralize account subscriptions and resolve issues
• Help to maintain accurate and consistent internal records, ensuring consistent naming and categorization of all documents within the firm’s document management system (DMS)
• Audit print purchases and standing order lists to ensure continuing need
• In line with departmental stewardship of firm resources, perform outreach to confirm need and usage of subscription renewals
• Support firm copyright compliance by annually communicating permissions and licensing restrictions to individual users as part of the renewal process
• Support team training manual updates by documenting process improvements and best practices, as well as updating sections or adding content as assigned
• Help to direct and facilitate work for temporary filers or consultants
• Special projects and additional duties as assigned.

Qualifications :

• 5 years of relevant legal, corporate, or industry technical services experience supporting library and research operations as well as electronic resource management.
• Experience working within a library acquisitions workflow for electronic subscriptions as well as print material purchases
• Some familiarity with copyright compliance, including reading vendor contracts and licenses to ensure compliance with all negotiated terms
• Experience with cataloguing, including knowledge of copy and original cataloguing
• Some experience with legal knowledge management, especially related to the development of consistent metadata in library catalogues
• Process-oriented, with experience supporting and upholding policies for collection retention and withdrawal of materials
• Experience coding and facilitating invoice processing in partnership with Accounts Payable team, and under the direction of the Technical Services Manager
• Some experience working with APIs and data visualization
• Understanding of legal systems and concepts, with an awareness of the legal industry and current trends
• Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability
• Strong organizational skills, including data literacy and attention to detail
• Strong communication skills, including active listening, clear writing, professional speaking, cultural sensitivity, emotional intelligence, and civility
• Commitment to taking initiative over projects, showing accountability and ownership for assigned work
• Understanding of and proven commitment to relationship building, team building and collaboration
• Future-focused outlook with a demonstrated ability to engage stakeholders towards surfacing and communicating problems, challenges, and opportunities
• Self-awareness of knowledge gaps with personal effort toward continuing education
• Team-minded and diplomatic, with a history of mentorship and knowledge sharing
• Independently motivated
• Proficiency with MS Office Suite, including Excel, Word, and PowerPoint
• Ability to adapt and apply new technologies and workflows
• Demonstrated stress management skills and effective prioritization of workload
• Basic troubleshooting skills with IT issues involving access to databases and online content

Minimum Education :

• Master’s Degree in Library and Information Science from an ALA accredited school or equivalent degree
• Bachelor's Degree with more than 8 years of relevant experience may be substituted in exceptional circumstances

Benefits : Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• Below is a list of just some of the benefits we offer : generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty;
• paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA;
• FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services;
• behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program;

backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.