Help Desk Technician

Key Responsibilities :

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications :